How To Record A Phone Call

At Cogi, our mission is to capture the important parts of your conversations and meetings so you can review, share and search that content. It all starts with recording your calls and meetings and Cogi can help you do that.

Do you even know how to record a phone call? Many of us think of Watergate or government wiretapping when we hear the phrase ‘record a phone call.’ On the other hand, we are also more familiar with call recording due to increased use by large companies to track their customer service calls. When you call a customer service line for your bank, credit card company or any company you do business with, you often hear the phrase “this call may be recorded.” That is their way of taking care of their legal obligation. If you prefer not to be recorded, you can tell the customer service agent and they will either turn recording off or have you call a separate phone number that doesn’t automatically record all calls.

The fact is there are lots and lots of people recording phone calls today. In most states, you are legally required to notify the other party if and when you are recording a phone call. To read more about call recording laws, click here.

Have you ever finished an important phone call and then wondered exactly what was said? Unlike email, where our commitments are captured in text form, the content of our phone calls is gone immediately after the call has ended. And, often times we have very important phone calls and we are unable to take accurate notes. So what do we do? We have two choices: we can either call back and try to get clarification on the points we missed (which is  embarrassing), or we can just muddle through and hope we get it right. Imagine the impact on your productivity if you always had that important information available to you? Now, there’s a new option: use Cogi to capture your important calls so you can listen to them again, or just read a transcript of the critical items and share that content with your colleagues. Click here to try Cogi call recording free for 30 days.

When you use Cogi to capture a phone call, the audio and transcript of that call are available in your ‘Cogi Portfolio’ on the Web. Once the call is completed, you can log in to your portfolio, listen to the audio, read a transcript of the points you marked, request a transcript of the entire call, or share the call and associated transcript with friends and colleagues.

Here’s a 90 second demo of how Cogi works.

In our next post, we’ll talk more about how Cogi works and about how you can use Cogi to capture not only phone calls, but also in-person meetings.