Ask Cogi: “What does the Caller ID number show when I call people? Can I customize it?”

If you’ve tried any of the many services for recording calls that are available these days, you may have encountered the problem that suddenly no one answers because they don’t recognize the Caller ID or they missed your call and can’t call you back because it’s not your number.

Not to worry: Cogi solves this problem by showing your Caller ID number on the callee’s phone.  And what’s even better is that the more numbers you register with Cogi, the more options to choose from. Here’s how it works:

When you first register, you only have one phone number – called your “Primary Phone” that is displayed as the Caller ID number for all calls.

As you continue to use Cogi, you may enter more “Call From” numbers – like  a cell phone, home phone, work phone, or conference room phone. Here’s where you get some choices: Click  in the Settings link in your Cogi Portfolio, and select “Software Options”. Here’s the screen you’ll see:

You have two choices:

1. “Primary Phone” – this will display your Primary Phone as the Caller ID on all calls, regardless of what phone you are actually calling from.
2. “Call From Number” – this will display the Caller ID number of the phone you are actually calling from.

Be sure to click ‘Save’ once you’ve made your selection.

Is there a feature that you’d like to see? Email us at feedback@cogi.com