Cogi Announces the Public Beta of its new API

Recently Cogi announced the public beta of our Voice Content API to allow enterprise integration of conversational details into existing applications–to read the full press release go to http://www.cogi.com/static/cogi_web/pdf/PR_11172009.pdf

What is an API?  An API or Application Programming Interface is an interface that a software program implements so that other software programs can interact with it.  In this case, the Cogi API enables businesses to quickly and easily integrate Cogi’s unique set of conversation capture and transcription tools into their existing enterprise software. The result is increased automation and enhanced productivity in key business processes and workflows such as CRM and sales force automation, project management, creative and technical development, and more.

Considering the vast array of software available to capture, store, search, retrieve, and share documents and correspondence like email, it’s surprising that there are no tools to capture the “spoken value” from business conversations.   This where Cogi comes in, with Cogi you call easily record, transcribe, archive and share all of your important business conversations.

Verbal conversations will always remain a vital part of how business gets done. However, the Achilles heel of all CRM systems is that the salespeople have to invest time logging calls and contacts in order for the enterprise to realize value.  When integrated with a CRM system, Cogi can automate the logging of calls with transcribed notes indexed into the original recording, thus ensuring accurate capture of the “voice of the customer,” not to mention requirements, objections, concerns, negotiations, etc. In addition to improving the customer experience, the sales cycle is accelerated as details and the context behind them are automatically captured and can be handed off to team members, reviewed to improve performance, or added to a training archive.   All of which can help accelerate workflow and leverage existing software.

Cogi is accepting a limited number of licensees to use the API during the beta program, leading to a public launch in the coming quarter.

Contact api@cogi.com for more information.