Ask Cogi: How do I record my incoming calls with Cogi?

We are often asked if it’s possible to record incoming calls with Cogi. The answer is yes!  Here’s how to do it. You will need to use your phone’s 3 way call or conference call feature. Once you’ve answered the call, create a conference call and dial the Cogi Access number (415) 691-4045. Once connected to Cogi, press the pound key (#) to begin Meeting Mode to start recording and then join the two calls together. During the call, Press 1 1 to mark a highlight, 3 3 to “lock” highlighting on/off, or press 7 7 to change recording settings. Press 0 0 to hear a help menu.

For smartphone users:

iPhone
• Tap the “Add Call” button
• Dial the Cogi Access number: (415) 691-4045
• When the prompt finishes, press the pound key (#) to enter Meeting Mode
• Tap the “Merge Callers” button

Blackberry
• Press the Blackberry button
• Scroll up and choose “Conference Call”
• Dial the Cogi Access number: (415) 691-4045
• When the prompt finishes, press the pound key (#) to enter Meeting Mode
• Press the talk button to connect the calls

Android
• Press the Add Call button
• Dial the Cogi Access number: (415) 691-4045
• When the prompt finishes, press the pound key (#) to enter Meeting Mode
• Press the “Merge Calls” button to connect the calls

TIP: Enter the Cogi Access Number in your contact list so that you don’t have to enter it for every call.

Have a question? Ask Cogi at support@cogi.com