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	<title>The Official Cogi Blog &#187; James</title>
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	<description>Announcements, updates, features, musings, and news on Cogi</description>
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		<title>The Official Cogi Blog &#187; James</title>
		<link>http://blog.cogi.com</link>
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		<title>Cogi Launches iPhone App</title>
		<link>http://blog.cogi.com/2010/02/03/cogi-launches-iphone-app/</link>
		<comments>http://blog.cogi.com/2010/02/03/cogi-launches-iphone-app/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 23:12:38 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=278</guid>
		<description><![CDATA[Now you can turn your iPhone into a digital voice recorder with this easy iPhone app. Already have a Cogi account, simply download the app and have the same Cogi features you already enjoy combined with the convenience of your iPhone. To find out more about how Cogi Recorder works watch this brief overview. With [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=278&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Now you can turn your iPhone into a digital voice recorder with this easy iPhone app.  Already have a Cogi account, simply download the app and have the same Cogi features you already enjoy combined with the convenience of your iPhone.  To find out more about how Cogi Recorder works watch this brief overview.</p>
<p><span style="text-align:center; display: block;"><a href="http://blog.cogi.com/2010/02/03/cogi-launches-iphone-app/"><img src="http://img.youtube.com/vi/AcwsnH45980/2.jpg" alt="" /></a></span></p>
<p>With <a href="http://www.cogi.com/cogi-recorder-iphone">Cogi Recorder</a> you can record your meetings, important conversations or even just your thoughts.   Seamlessly upload audio files to your online Cogi portfolio for review, highlight, transcribe or share.   Or, share the conversation right from your iPhone.</p>
<p>FEATURES:</p>
<p>•       Create and share recordings of any length<br />
•       Play back local recordings or recordings from your online portfolio<br />
•       Record phone calls (<a href="http://www.cogi.com/select_offer">requires premium subscription</a>)<br />
•       Mark audio highlights<br />
•       Get transcripts of highlights or entire recordings (<a href="http://www.cogi.com/select_offer">requires premium subscription</a>)<br />
•       Pause and resume recordings<br />
•       Automatic synch with online Cogi portfolio<br />
•       Listen to recordings from online portfolio via real-time streaming<br />
•       Automatic WiFi Synch<br />
•       Add notes to shared recordings</p>
<p>NOTE: iPod Touch 2nd Gen users will need an Apple headset with<br />
microphone to use Cogi Recorder</p>
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			<media:title type="html">James</media:title>
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		<title>Cogi May Just Become One of Your Favorite Project Management Tools</title>
		<link>http://blog.cogi.com/2010/01/14/cogi-may-just-become-one-of-your-favorite-project-management-tools/</link>
		<comments>http://blog.cogi.com/2010/01/14/cogi-may-just-become-one-of-your-favorite-project-management-tools/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 01:08:49 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Product talk]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=265</guid>
		<description><![CDATA[While there are a variety of project management tools out there, sometimes it can be enough that everyone’s working off of the same information.  It’s almost a maxim that the larger or longer a project is the more people proportionally will be involved with it.  Inevitably, a number of those people come in to the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=265&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>While there are a variety of project management tools out there, sometimes it can be enough that everyone’s working off of the same information.  It’s almost a maxim that the larger or longer a project is the more people proportionally will be involved with it.  Inevitably, a number of those people come in to the project once it’s already started.  How do you ensure that everyone’s up to speed?  Add to that more and more companies have virtual and remote workers and the challenges only become more significant.</p>
<p>With Cogi there is an easy way to keep everyone on the same page, increase productivity and ultimately save your company time and money.  Imagine if you could reduce the amount of time spent trying to recreate the critical action ideas and data from important calls and meetings. With Cogi’s innovative audio recording software you can more effectively keep your team focused on the project at hand.</p>
<ul>
<li>Keep everyone on the same page</li>
<li>Searchable,      sharable, actionable content</li>
<li>Improve      team productivity</li>
<li>Capture      and share important ideas</li>
</ul>
<p><strong> </strong></p>
<p><strong>Capture Conference calls and Meetings</strong></p>
<p><strong> </strong></p>
<p>Now any brainstorming session, weekly team meeting or project roundtable can be recorded whether the team is spread out across the country or all in the same office.  With Cogi’s audio recording software you can capture all of your important conference calls and meetings.  Going way beyond simple call recording, Cogi gives you the ability to effortlessly capture, annotate, take notes, produce transcripts, share and store these valuable conversations.</p>
<p>Using Cogi’s downloadable calling software or access number, simply dial into your conference call and begin recording.  To record a meeting in your office, just dial the Cogi access number from your speakerphone and your office phone becomes a digital voice recorder.  With Cogi there is no need for additional equipment or hardware.  During the call or meeting you can highlight or flag parts of the meeting, add notes and even play back sections that were previously highlighted.  After the call you can request a transcript of the entire call or select just portions of the call for transcription.  All recordings are archived and can easily be reviewed and shared with other team members whether they were on the call or not.</p>
<p><strong>Easily Share, Search and Review conversations and meetings</strong></p>
<p><strong> </strong></p>
<p>With many companies supporting virtual and remote workers the likelihood of people using different operating systems increases, with Cogi‘s online interface team members can easily access calls intended for them.  All recordings made by you with Cogi are automatically archived in your online account.  From your account you can share those calls with other team members, whether they were on the call or not, by selecting the share feature.  There you can enter in the email address of those on the team and even add a note about the call to include additional context or instructions.  If they already have a Cogi account the call will automatically appear there, if not Cogi will create a password protected guest account for them and email them their log in credentials.  If they don’t have online access you can download the audio as an MP3, save it to a CD and mail a copy.</p>
<p>Because “getting it right the first time” can save you and your team time and resources, Cogi makes it easy to not only capture important details from any conversation, but quickly find them later.  With Cogi’s search capabilities you can search your call portfolio for conversations by subject title, person called, time and date and even for any key words that appear in the highlight notes and transcripts.  With Cogi you can effectively turn any conversation you’ve recorded into an online archive for your team.  <strong> </strong></p>
<p><strong>Quickly transmit important ideas with Cogi Memo</strong></p>
<p><strong> </strong></p>
<p>In addition to being able to record and share your phone calls and meetings with Cogi, you can also quickly capture ideas and “post” them to your team or assistant.  Better than a group voicemail or email blast, Cogi lets you capture your ideas and easily get them to your team by turning any phone into a personal dictation device.   Once the “call” is completed you can share it with others by using the share feature.  Team members will now have that “call” in their portfolio along with a transcript for review.  Easily share action lists, brainstorming ideas, follow up information and instructions with your team.</p>
<p>With all the different project management tools out there you may find that Cogi is one of the easiest to work with.  Cogi helps you and your team get the most out of their time by making every call or meeting an online resource.  Not only can team members hear the original conversation at any time, but with Cogi’s highlighting and search features they can quickly find what they need.</p>
<p><strong>Read more about these powerful features that can save time and make your team more productive:</strong></p>
<ul>
<li>Record      conference calls, meetings and interviews (<a href="http://www.cogi.com/record-phone-calls">read more…</a>)</li>
<li>Annotate      calls and create transcripts of meetings (<a href="http://www.cogi.com/online-transcription-services-and-note-taking-software">read more…</a>)</li>
<li>Easily      share recordings of any length with your team at any time (<a href="http://www.cogi.com/easy-voice-recording-software-mp3">read more…</a>)</li>
<li>Sort,      browse &amp; search and review your recordings (<a href="http://www.cogi.com/online-voice-recording-software">read more…</a>)</li>
<li>Dictate      and record memos and share them with your team or assistant (<a href="http://www.cogi.com/voice-memo-digital-voice-recorder">read more…</a>)</li>
</ul>
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			<media:title type="html">James</media:title>
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		<item>
		<title>The Independent Ear:  On The Go Freelance Writer Uses Cogi’s Audio Recording Software</title>
		<link>http://blog.cogi.com/2009/12/17/the-independent-ear-on-the-go-freelance-writer-uses-cogi%e2%80%99s-audio-recording-software/</link>
		<comments>http://blog.cogi.com/2009/12/17/the-independent-ear-on-the-go-freelance-writer-uses-cogi%e2%80%99s-audio-recording-software/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 02:16:42 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Customer stories]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=246</guid>
		<description><![CDATA[I managed to catch Brandon Kim recently and ask him a few questions about his IFC.com blog the Independent Ear. IFC.com features news and articles related to the entertainment industry as well as live video streaming of shows such as Arrested Development and Young American Bodies. In his blog, Brandon focuses on what he calls [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=246&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span style="font-family:Arial, serif;"><img class="alignright size-full wp-image-250" title="BrandonK" src="http://thecogiblog.files.wordpress.com/2009/12/brandonk2.jpg?w=310&#038;h=228" alt="On The Go Freelance Writer Uses Cogi’s Audio Recording Software" width="310" height="228" /></span><span style="font-family:Arial, serif;">I managed to catch Brandon Kim recently and ask him a few questions about his <a href="http://www.ifc.com">IFC.com</a> blog the Independent Ear. IFC.com features news and articles related to the entertainment industry as well as live video streaming of shows such as Arrested Development and Young American Bodies. In his <a href="http://www.ifc.com/blogs/indie-ear/">blog</a>, Brandon focuses on what he calls the crossroads of music and film, exploring soundtracks and movie scores as well as actors trying their hand at music and bands dabbling in film composition. He has interviewed people involved with films such as &#8220;28 Days Later”, &#8220;Batman Begins&#8221; and &#8220;Crouching Tiger, Hidden Dragon&#8221;.</span></p>
<p><span style="font-family:Arial, serif;">As a writer Brandon uses Cogi to make sure that he’s representing accurately what the person said and to fact check his interviews to catch any details he may have missed the first time. With Cogi’s audio recording software you can easily record and review any conversation, whether it&#8217;s over the phone or even in person. Over the phone simply use the Cogi software to set up the call and Cogi captures the audio, during the call you can highlight or flag parts of the call for easy reference. In person dial the Cogi access number and turn any speakerphone or cell phone into a digital voice recorder. Calls are then stored in your online portfolio and include the option to have the entire call or just portions of the call transcribed. </span></p>
<p><span style="font-family:Arial, serif;">When asked why he chose Cogi, Brandon replied, “I didn&#8217;t see a hardware solution out there that seemed reasonable to me. They all seemed kinda cumbersome. I don&#8217;t work in an office most of the time so I need to figure out all these things myself. So I didn&#8217;t want to have some big complicated set up.” With Cogi’s downloadable audio recording software and access number you can easily record a conversation anywhere you have a phone with out the need for additional hardware. </span></p>
<p><span style="font-family:Arial, serif;">Brandon also likes that it’s easy to take the audio from any interview and save it as an MP3 and play it wherever he is. “When I go and work somewhere with my laptop I have the MP3 and then using Windows media player I just listen to the interview on headphones and get whatever I need. That&#8217;s convenient because you can&#8217;t always be online.”</span></p>
<p><span style="font-family:Arial, serif;">Whether you’re recording several interviews a week or your daily business calls Cogi’s audio recording software lets you easily record, store and search your important conversations. </span></p>
<p><span style="font-family:Arial, serif;"><strong>What do you Cogi?</strong></span><span style="font-family:Arial, serif;"> Send us your stories to <a href="mailto:feedback@cogi.com">feedback@cogi.com</a></p>
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			<media:title type="html">James</media:title>
		</media:content>

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		<title>Cogi Makes Recording and Transcribing Interviews Affordable</title>
		<link>http://blog.cogi.com/2009/12/04/cogi-makes-recording-and-transcribing-interviews-affordable/</link>
		<comments>http://blog.cogi.com/2009/12/04/cogi-makes-recording-and-transcribing-interviews-affordable/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 22:10:32 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Customer stories]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=212</guid>
		<description><![CDATA[Crystal Saunders, a History Major at Northwestern University in Evanston, Illinois, is in the process of completing her dissertation about the early days of the Head Start Program.  As part of her research she has interviewed more than a dozen women around the country. “My dissertation looks at a Head Start program that was in existence [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=212&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Crystal Saunders, a History Major at Northwestern University in Evanston, Illinois, is in the process of completing her dissertation about the early days of the Head Start Program.  As part of her research she has interviewed more than a dozen women around the country.</p>
<p>“My dissertation looks at a Head Start program that was in existence from 1965 until 1968 in Mississippi. And I&#8217;m looking at why this particular program wasn’t funded even though it was held up as a model program for the rest of the country.  Most of the women that worked for the program are still in Mississippi.   Some are in DC, some are spread out now living in other areas but the majority of them are in Mississippi.   And so, I use Cogi to talk to them and to learn their life histories and how Head Start employment changed their lives.”</p>
<p>As a graduate student on a budget Cogi has proven indispensible in her work.  “It&#8217;s expensive to fly all over the country just to conduct interviews. It&#8217;s not as if I&#8217;m salaried or have someone that&#8217;s funding this research. So it&#8217;s definitely made it a lot more affordable”</p>
<p>With Cogi you can literally interview anyone anywhere in the United States or Canada.  And not only record and archive that conversation but have it transcribed or even selectively highlight sections for transcription.  This can effectively turn any conversation into a living document that can be reviewed and edited.</p>
<p>“It&#8217;s allowed me to get the material I need without the work.  It&#8217;s hard to have an interview over the phone and get every word down so it is very helpful to have that recording.  It&#8217;s also been helpful being able get the highlights or even the entire interview transcribed.  That saves me a lot of time because that&#8217;s work I’d have to do.”</p>
<p>One of the things Crystal discovered during her research is how the Head Start program helped strengthen families and communities.  “When we think of Head Start we think of Preschoolers, but the program in its initial years was much more than a Preschool program because there was a much larger parental component.  And so Head Start was really a community tool, in the sense that parents were expected to have a hands on participation in the program.  They were expected to teach, they were expected to volunteer, they were expected to learn what it is that their student, their children were doing every day and to try to reinforce those lessons at home.  And so that&#8217;s been interesting to me, seeing the ways in which Head Start didn&#8217;t just affect the child but affected the child&#8217;s family.”</p>
<p>With Cogi, Crystal is also able to share the call with the people she’s interviewed.  Often the people she’s interviewed will ask for a copy, with Cogi it’s as easy as sending them an email.  From your Cogi account you simply enter their email address in the share feature and if they have a Cogi account the call will automatically appear there.  If they’re new to Cogi, Cogi will create a guest account for them with their own secure credentials where they can view and listen to the conversation at any time.  And for those few hold outs who still don’t have email you can download the audio as an MP3 and save it to a CD and mail out a copy.</p>
<p>“I am a huge fan of Cogi.  As a graduate student whose research requires her to interview people all over the country, Cogi is really helpful in getting work done at an affordable price.”</p>
<p><strong>What do you Cogi?</strong> Send us your stories to <a href="mailto:feedback@cogi.com">feedback@cogi.com</a></p>
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			<media:title type="html">James</media:title>
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		<title>Cogi Announces the Public Beta of its new API</title>
		<link>http://blog.cogi.com/2009/12/01/cogi-announces-the-public-beta-of-its-new-api/</link>
		<comments>http://blog.cogi.com/2009/12/01/cogi-announces-the-public-beta-of-its-new-api/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 00:40:58 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[News and Announcements]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=209</guid>
		<description><![CDATA[Recently Cogi announced the public beta of our Voice Content API to allow enterprise integration of conversational details into existing applications&#8211;to read the full press release go to http://www.cogi.com/static/cogi_web/pdf/PR_11172009.pdf What is an API?  An API or Application Programming Interface is an interface that a software program implements so that other software programs can interact with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=209&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Recently Cogi announced the public beta of our Voice Content API to allow enterprise integration of conversational details into existing applications&#8211;to read the full press release go to <a href="http://www.cogi.com/static/cogi_web/pdf/PR_11172009.pdf">http://www.cogi.com/static/cogi_web/pdf/PR_11172009.pdf</a></p>
<p>What is an API?  An API or Application Programming Interface is an interface that a software program implements so that other software programs can interact with it.  In this case, the Cogi API enables businesses to quickly and easily integrate Cogi&#8217;s unique set of conversation capture and transcription tools into their existing enterprise software. The result is increased automation and enhanced productivity in key business processes and workflows such as CRM and sales force automation, project management, creative and technical development, and more.</p>
<p>Considering the vast array of software available to capture, store, search, retrieve, and share documents and correspondence like email, it’s surprising that there are no tools to capture the &#8220;spoken value&#8221; from business conversations.   This where Cogi comes in, with Cogi you call easily record, transcribe, archive and share all of your important business conversations.</p>
<p>Verbal conversations will always remain a vital part of how business gets done. However, the Achilles heel of all CRM systems is that the salespeople have to invest time logging calls and contacts in order for the enterprise to realize value.  When integrated with a CRM system, Cogi can automate the logging of calls with transcribed notes indexed into the original recording, thus ensuring accurate capture of the &#8220;voice of the customer,&#8221; not to mention requirements, objections, concerns, negotiations, etc. In addition to improving the customer experience, the sales cycle is accelerated as details and the context behind them are automatically captured and can be handed off to team members, reviewed to improve performance, or added to a training archive.   All of which can help accelerate workflow and leverage existing software.</p>
<p>Cogi is accepting a limited number of licensees to use the API during the beta program, leading to a public launch in the coming quarter.</p>
<p>Contact <a href="mailto:api@cogi.com">api@cogi.com</a> for more information.</p>
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			<media:title type="html">James</media:title>
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		<title>Cogi Makes IT Project Management A Breeze For Web Based Educational Service</title>
		<link>http://blog.cogi.com/2009/11/17/cogi-makes-it-project-management-a-breeze-for-web-based-educational-service/</link>
		<comments>http://blog.cogi.com/2009/11/17/cogi-makes-it-project-management-a-breeze-for-web-based-educational-service/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 22:35:47 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Customer stories]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=200</guid>
		<description><![CDATA[Ernie De Los Santos, VP of Technology for Edutrax, www.myedutrax.com, uses Cogi as part of his IT project management strategy. Edutrax provides online compliance help and resources for hospitals and health-care providers around the country.  Their web based service includes up to date articles, e-learning courses and webinars. Ernie and his team use Cogi’s ability [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=200&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><a title="Cogi Makes IP Project Management A Breeze" href="http://thecogiblog.files.wordpress.com/2009/11/edutrax21.jpeg"><img class="alignright size-full wp-image-228" title="Edutrax2" src="http://thecogiblog.files.wordpress.com/2009/11/edutrax21.jpeg?w=222&#038;h=81" alt="Cogi Makes IP Project Management A Breeze" width="222" height="81" /></a>Ernie De Los Santos, VP of Technology for Edutrax, <a href="http://www.myedutrax.com/">www.myedutrax.com</a>, uses Cogi as part of his IT project management strategy. Edutrax provides online compliance help and resources for hospitals and health-care providers around the country.  Their web based service includes up to date articles, e-learning courses and webinars.</p>
<p>Ernie and his team use Cogi’s ability to record and share calls to effectively manage their company’s website and infrastructure.  “My staff is in different parts of the country. We all operate virtually.  Our business is done via the web and just doing some of the setup sometimes is quite complex and tedious.  It’s a lot faster to just record instructions and share that with them than it is to try and write it out.”</p>
<p>Several times each month as part of their ongoing IT project management, Ernie and his team meet by phone and go over what changes and updates need to be made to keep their web service up to date.  During those meetings Ernie is essentially teaching his staff how to implement those changes.  With Cogi Ernie is now able to record those conference calls and then share them with his team whether they were on the call or not.  With the Cogi share feature you can take any call you’ve initiated and make it available for reference, collaboration or to just keep everyone on the same page.  Shared calls either appear in the subscriber’s account or in a guest account created for them by Cogi.  Ernie’s team members are now able to listen to the entire call or even just the sections relevant to their tasks any time they want as well as refer back to the call as needed for clarification or direction.</p>
<p>Whether you’re looking for an easier way to record and archive calls or just keep everyone on the same page Cogi can make IT project management easier and more seamless for you and your team.</p>
<p><strong>What do you Cogi? </strong>Send us your stories to <a href="mailto:feedback@cogi.com">feedback@cogi.com</a></p>
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			<media:title type="html">James</media:title>
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			<media:title type="html">Edutrax2</media:title>
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		<title>Ask Cogi: “What does the Caller ID number show when I call people?  Can I customize it?”</title>
		<link>http://blog.cogi.com/2009/11/10/ask-cogi-what-does-the-caller-id-number-show-cn-i-customize-it%e2%80%9d-2/</link>
		<comments>http://blog.cogi.com/2009/11/10/ask-cogi-what-does-the-caller-id-number-show-cn-i-customize-it%e2%80%9d-2/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 22:52:26 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Product talk]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=172</guid>
		<description><![CDATA[If you’ve tried any of the many services for recording calls that are available these days, you may have encountered the problem that suddenly no one answers because they don’t recognize the Caller ID or they missed your call and can’t call you back because it’s not your number. Not to worry: Cogi solves this [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=172&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>If you’ve tried any of the many services for recording calls that are available these days, you may have encountered the problem that suddenly no one answers because they don’t recognize the Caller ID or they missed your call and can’t call you back because it’s not your number.</p>
<p>Not to worry: Cogi solves this problem by showing your Caller ID number on the callee&#8217;s phone.  And what&#8217;s even better is that the more numbers you register with Cogi, the more options to choose from. Here&#8217;s how it works:</p>
<p>When you first register, you only have one phone number &#8211; called your &#8220;Primary Phone&#8221; that is displayed as the Caller ID number for all calls.</p>
<p>As you continue to use Cogi, you may enter more &#8220;Call From&#8221; numbers &#8211; like  a cell phone, home phone, work phone, or conference room phone. Here&#8217;s where you get some choices: Click  in the Settings link in your Cogi Portfolio, and select &#8220;Software Options&#8221;. Here&#8217;s the screen you&#8217;ll see:</p>
<p><img class="alignnone size-full wp-image-174" title="CallerID settings for Cogi recording calls" src="http://thecogiblog.files.wordpress.com/2009/11/callerid-settings-for-cogi-recording-calls.jpg?w=600&#038;h=299" alt="Caller ID number settings for Cogi recording calls" width="600" height="299" /></p>
<p>You have two choices:</p>
<ol>
<li>“Primary Phone” &#8211; this will display your Primary Phone as the Caller ID on all calls, regardless of what phone you are actually calling from.</li>
<li>“Call From Number” &#8211; this will display the Caller ID number of the phone you are actually calling from.</li>
</ol>
<p>Be sure to click &#8216;Save&#8217; once you&#8217;ve made your selection.</p>
<p><strong>Is there a feature that you’d like to see?</strong> Email us at <a href="mailto:feedback@cogi.com">feedback@cogi.com</a></p>
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			<media:title type="html">James</media:title>
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			<media:title type="html">CallerID settings for Cogi recording calls</media:title>
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		<title>Accelerating the Learning Curve: Entrepreneur Uses Cogi to Get the Most Out of His Enterprise Sales Team</title>
		<link>http://blog.cogi.com/2009/10/29/accelerating-the-learning-curve-how-get-the-most-out-of-your-sales-team/</link>
		<comments>http://blog.cogi.com/2009/10/29/accelerating-the-learning-curve-how-get-the-most-out-of-your-sales-team/#comments</comments>
		<pubDate>Thu, 29 Oct 2009 17:02:11 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Customer stories]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=105</guid>
		<description><![CDATA[When Calvin Froedge, Founder of Creative Logic Media www.creativelogicmedia.com, was looking for a way to increase his sales team’s performance he turned to Cogi. Creative Logic Media provides custom web development with services ranging from web design and search engine optimization to internet business consulting. “Because I sell an enterprise level service it&#8217;s hard to just [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=105&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p style="margin-bottom:0;"><span style="font-family:Arial, serif;"><span style="font-size:small;"><span style="font-weight:normal;">When Calvin Froedge, Founder of Creative Logic Media <a href="http://www.creativelogicmedia.com">www.creativelogicmedia.com</a>, was looking for a way to increase his sales team’s performance he turned to Cogi. Creative Logic Media provides custom web development with services ranging from web design and search engine optimization to internet business consulting. “Because I sell an enterprise level service it&#8217;s hard to just bring on new sales people and not run the risk of wasting sales leads”, Calvin explains.</span></span></span></p>
<p style="margin-bottom:0;"><span style="font-family:Arial, serif;"><span style="font-size:small;"><span style="font-weight:normal;"><br />
</span></span></span></p>
<p>In a time when every business lead counts how do you ensure that your new sales representatives are performing their best?  Because the majority of his sales opportunities begin with a phone conversation Calvin wanted to be able to coach his representatives on those calls. However there was no way to be on every call his sales team made, nor did he want to make them sit there with him on a conference phone.</p>
<p>With the Cogi software Calvin now has all of his new agents record their sales calls. He then goes back in later, reviews those calls and highlights the sections where the presentation went well and where it could be improved making notes in Cogi next to those highlights.  With Cogi his new sales representatives can not only hear their own presentations but have specific feedback and coaching on where to improve.</p>
<p><strong>What do you Cogi?</strong> Send us your stories to <a href="mailto:feedback@cogi.com">feedback@cogi.com</a>.</p>
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			<media:title type="html">James</media:title>
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		<title>Ask Cogi: &#8220;How do I get the times shown on my calls to match my time zone?&#8221;</title>
		<link>http://blog.cogi.com/2009/10/27/ask-cogi-how-do-i-get-the-times-shown-on-my-calls-to-match-my-time-zone/</link>
		<comments>http://blog.cogi.com/2009/10/27/ask-cogi-how-do-i-get-the-times-shown-on-my-calls-to-match-my-time-zone/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 22:51:45 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Product talk]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=98</guid>
		<description><![CDATA[How to set your TimeZone when viewing call recordings in Cogi<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=98&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Some of you may have noticed that the default setting for the times displayed in your Portfolio is Pacific Standard Time. This of course can cause some confusion if for example you&#8217;re on the east coast looking for the call you recorded at 11:00am and can&#8217;t seem to find it because it&#8217;s listed as 8:00am. The good news is that you can customize your call Portfolio to your favorite time zone.</p>
<p><a href="http://thecogiblog.files.wordpress.com/2009/10/timezone-screenshot.jpg"><img src="http://thecogiblog.files.wordpress.com/2009/10/timezone-screenshot.jpg?w=600&#038;h=353" alt="Timezone screenshot" title="Timezone screenshot" width="600" height="353" class="aligncenter size-full wp-image-140" /></a></p>
<p>To change your Time Zone settings, log into your Cogi account, click on the settings link and then select software settings. From the drop down menu choose the time zone in which you want your calls and other information displayed. Now all calls made by you will appear in the time zone you selected.</p>
<p>What about calls to different time zones? All time stamps for calls made from your account are shown from your perspective. Even calls that you share with others will still show your time zone.</p>
<p><strong>Is there are feature you’d like to see? </strong>Send us a note at feedback@cogi.com</p>
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			<media:title type="html">James</media:title>
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			<media:title type="html">Timezone screenshot</media:title>
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		<title>Listening to the Listeners</title>
		<link>http://blog.cogi.com/2009/10/27/listening-to-the-listeners/</link>
		<comments>http://blog.cogi.com/2009/10/27/listening-to-the-listeners/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 22:41:51 +0000</pubDate>
		<dc:creator>James</dc:creator>
				<category><![CDATA[Customer stories]]></category>

		<guid isPermaLink="false">http://blog.cogi.com/?p=102</guid>
		<description><![CDATA[George Burns, Founder and President of Burns Media Consultants does market research for commercial radio stations.  Since 1973 he’s worked with radio stations around the country that want to improve and maintain their ratings.  To do that he goes to the source and interviews their listeners.  These informal phone conversations help him to find out [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.cogi.com&amp;blog=9961539&amp;post=102&amp;subd=thecogiblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>George Burns, Founder and President of Burns Media Consultants does market research for commercial radio stations.  Since 1973 he’s worked with radio stations around the country that want to improve and maintain their ratings.  To do that he goes to the source and interviews their listeners.  These informal phone conversations help him to find out what the listeners think of the radio stations they listen to.</p>
<p>George now uses Cogi for those interviews.  “This is a more subjective form of research as opposed to most question and answer surveys.  And so to be able to go back and review it for things as subtle as the tone of their voice is invaluable”</p>
<p>It’s his ear for nuance plus his background in radio that allows George to take those research results and translate them into practical programming solutions.  Solutions that help stations maintain and increase their listenership.</p>
<p>When asked what he likes best about Cogi, he replied “It&#8217;s really easy to operate. I like the idea of being able to record these conversations without having to take notes.  This is a big help to me because I can focus entirely on the conversation.”</p>
<p><strong>What do you Cogi?</strong> Send us your stories to <a href="mailto:feedback@cogi.com">feedback@cogi.com</a>.</p>
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			<media:title type="html">James</media:title>
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